Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from morixo. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

You may return eligible items within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. We reserve the right to refuse returns that do not meet our eligibility criteria.

Refund Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (904) 850-7996. Provide your order number and reason for return. We will guide you through the return process and provide a return authorization if applicable.

Refund Method and Timing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days. Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected] with your order details and explanation of the issue.

Shipping for Returns

You are responsible for paying the shipping costs for returning items. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (904) 850-7996
• Address: 6931 Northeast 23rd Terrace, Jacksonville, Florida 32211, United States

Policy Changes

morixo reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of the revised policy.